Subscribers receive 10 free inbound and outbound calls to and from a group of domestic numbers (both defined and managed online by the customer) that do not rate against any other buckets of minutes.
Nat Enhanced A- List
Subscribers receive 5 free inbound and outbound calls to and from a group of domestic numbers (both defined and managed online by the customer) that do not rate against any other buckets of minutes.
Individual M2AM + Free Messaging for 6 Mo
If a customer is thinking of cancelling their line of service due to hard financial times, the CRT dept. might be able to give the customer unlimited text, picture/video, and instant messaging messages free for six months, and Unlimited mobile to any mobile minutes.
Individual Messaging Free 6 Mo.
When a customer is needing a little help affording their bill right now, and is considering cancelling until they are able to afford the one line of service in a few months you can offer them unlimited text, picture/video, and instant messaging messages free for six months.
FT M2AM + Free Messaging for 6 mo.
If a customer is thinking of cancelling their family account due to hard financial times, the CRT dept. might be able to give the customer unlimited text, picture/video, and instant messaging messages free for six months, and Unlimited mobile to any mobile minutes.
Family Messaging Free 6 Mo.
When a customer is needing a little help affording their bill right now, and is considering cancelling until they are able to afford the family’s account in a few months you can offer them unlimited text, picture/video, and instant messaging messages free for six months.
1000 Bonus Rollover Mins.
Can be added to each line for individual rate plans, and can be added to each line on a FamilyTalk plan, up to 5000 per account, if necessary to retain the customer.
AT&T Mobile Protection Pack
Get this for $9.99 per month and it Includes: AT%4T Mobile Insurance, AT%4T Enhanced Support, and AT%4T Mobile Locate.
DataPlus 300MB for Smartphone
Ever want a Smartphone so you can update your social networking status but know that you won’t use that much data? Well now you can have just the right amount of data on the go and still have the ability to get unlimited access to the internet in AT%4T Wi-Fi locations for just $20 per month.
DataPro 3GB for Smartphone
For customers who know that they use a lot of data, but also have access to Wi-Fi locations for when they are going to be streaming music and videos, can now have access to a perfect plan for just $30 per month.
DataPro 5GB for Smartphone
Customers who use their phone for both personal and business might be worried about high bills and usage charges, but not with AT%4T. They can have a large amount of data and still have unlimited to access to the AT%4T Wi-Fi network for just $50 per month.
For $6.99 per month get protection is your phone is lost, stolen, or not covered by warranty.
Messaging Unlimited with M2AM
For $20 per month get Standard messaging plan offered to the public that has no limits and allows to talk to any mobile phone for free.
For $20 be able to text who you want without any restrictions
Family Messaging Unlimited
For $30 per month get texting for the family with no limits.
Messaging & Data Unlimited for Non-Smartphones
For just a $1 a day you can text, picture, and video message as well as get access to the mobile web, search, email, music, apps and more.
International Messaging LD 100
Allows you to text to outside of the US, for a limited amount, but still allows you to stay in touch.
Data Unlimited for Non-Smartphones (Messaging Unlimited required)
Get access to the internet, email, pictures message as much as you want for a more cost efficient rate when you already have no limits to your texting. Can be added on for just $10 per month.
Data Unlimited for Non-Smartphones
Get access to the internet, email, pictures message as much as you want even if you don’t want messaging unlimited. Can be added on for just $15 per month.
Smart Limits for Wireless Parental Controls
Provides parents with access to an easy, online parental control tool, which will allow them to manage their children's wireless phone usage.
Early Nights and Weekends
With this great feature off-peak hours change to 7pm through 7am.
Find phones location from your PC or cell phone, and request location updates at any time. Or receive scheduled updates for after school or activity arrival times.
Provides voice-guided and visual turn-by-turn GPS driving directions with automatic reroute, full-color maps, and real-time traffic alerts.
AT&T Roadside Assistance
24/7 towing, jump starts, flat-tire and lock-out assistance, and out-of-gas fuel delivery.
Nation 1000 FamilyTalk With Rollover: $79.99
Customer who uses about 980 minutes a month with all the lines will cancel if not able to get more minutes but cannot afford to go to the FT1400 might benefit from this plan.Customer is not an LTV 1.
Nation 450 FamilyTalk With Rollover: $49.99
Customer who has 4 lines is about to cancel their account because the need to save money and use about 250-300 minutes a month should be offered this plan. Customer is not an LTV 1.
Nation 300 With Rollover: $29.99
Customer uses about 200 minutes a month but is upset and wanting to cancel because she was told she doesn’t meet the qualifications to go to the Senior NTN200 minute rate plan. She should be offered this rate plan. Customer is not an LTV 1.
Nation 50: $19.99
Customer keeps their phone in their car and only uses it for emergencies. They hardly use more than 40 minutes a month altogether, but will cancel if they cannot get something less expensive just for being such a loyal customer. This is the plan that they should be offered.
Enhanced Messaging 200
Customer is calling to cancel because only uses 150 text per month and doesn't want to pay for a messaging unlimited plan. What would the best messaging plan can we offer for $5 per mo.
5MB for $5.00 For Non-Smartphones
Customer wants to cancel because they rarely use the internet but pay per use is just to expensive. They were on an unlimited plan but they need to save some money and feel that unlimited isn’t needed for their usage. You should offer them this.
NTN450 for $39.99
Customer uses around 350-400 minutes a month and a lot of nights and weekends. They only have one line on the account, so they should be on this plan.
NTN900 for $59.99
Customer has one line on the account and is looking to switch over from another competitor. They use about 800-900 minutes a month and need to know what plan would fit their minute usage. This is the plan you should offer to them.
Unlimited for $69.99
Customer uses their phone for personal and business usage. They have one line on the account and need as many minutes as possible for the best rate. They don’t want to have to worry about watching their usage, so you should offer them this plan.
Senior NTN200 for $29.99
Customer is not threatening to cancel but needs to save money. She is an elderly woman who rarely uses her phone but needs it to keep in touch with grandkids. This is the plan that you should offer her.
FT550 for $59.99
Customer wants to get the best plan for their family account. They used to have 4 lines on the account but their daughter recently transferred off the account so now they only have 3 lines. They use about 500 minutes a month, so should be offered this plan.
FT700 for $69.99
This customer uses about 500 minutes a month and wishes to save money but not wanting to cancel. They have 5 lines of service on their account and need to get the best rate for their money. This is the plan you should offer them.
FT1400 for $89.99
This customer is on the unlimited plan for their family but realized they don’t use more than 1300 minutes a month and would like to save money. They aren’t threatening to cancel, but just looking into other rate plan options within AT%4T. You should advise them of this plan.
FT2100 for $109.99
Customer rarely goes over 1900 minutes a month with their 4 lines of service. They are currently on the unlimited plan but feel it is just too expensive for them, though they use a lot of minutes. To help them save some money you should offer them this plan.
FTUnlimited for $119.99
This customer has 2 lines on their account and consistently going over their plan. They use their phone to call other cell phones and landlines as well. They on average use about 2100 minutes each month but hate when they use up all their rollover minutes and get overages. To prevent them from running into this problem, they should be offered this plan.
For $5.99 per month get discounts on calling when traveling out of the country
For $2.99 per month get discounts when you are calling friends and family that live outside the united states.
Data PPU: $0.01 per KB
Customer wants to cancel because they keep getting charged $2 per mb because they keep accidently touching the medianet button. we could offer this dat plan instead.
$30 DataConnect 1GB WiFi
This enhanced data card plan is perfect for someone who uses less that 1 GB.
No Cap Feature
Add this when changing a rate plan so the customer doesn't lose their rollover minutes.
Standard 2 year Comm. upgrade
Customer wants to cancel their account because they broke their phone and they didn't get insurance. Customer wants an Android phone and last time they did an upgrade was more than 12 months ago.
Customer wants to cancel their account because they broke their phone and they didn't get insurance. Customer wants an Android phone and last time they did an upgrade was more than 6 months ago.
AT&T Address Book
Free service for being an AT%4T customer that lets you edit or change contacts details from your phone or online and syncs them to your phone.
AT&T 3g Microcell
You can buy this equipment if you are not getting a good signal in your home.
Play Games with this Word List
Soon you'll be able to play games with words from this list right in your browser!
Come back often to see when it's ready.
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